FAQs

Frequently Asked Questions


Can’t find the answer you’re looking for in the list below? Don’t hesitate to contact us.

GENERAL PRODUCT QUESTIONS

WHAT SHOULD I KEEP IN MIND WHILE USING TOUCHLAND?

It’s for external use only and is Flammable. Keep away from fire or flame. If swallowed, get medical help or contact Poison Control immediately. Stop use and consult a doctor if irritation or redness develop. Keep out of eyes, if liquid comes in contact with eyes, rinse thoroughly with water immediately. Do not ingest or inhale. Avoid use on broken skin.

HOW IS YOUR PRODUCT DIFFERENT FROM OTHER HAND SANITIZERS?

First of all, our innovative formula is fast-absorbing and not-sticky. Hydrating ingredients like Aloe Vera leave your hands soft and moisturized. It kills 99,99% germs and protects you when you can’t access soap and water to wash your hands. In addition, our modern and essential design prevents spillage in bags or pockets. Our KUB dispenser is powered by IoT technology, allowing you to constantly monitor consumption and battery life. It’s a money saver: its composition makes it last way longer than an ordinary gel or foam hand sanitizer.

HOW DO I TAKE CARE OF TOUCHLAND PRODUCTS?

Power Mist doesn’t need any maintenance, while Kub will really appreciate it if you clean its tray every 2/3 weeks with a soft cloth.

CAN YOUR PRODUCTS BE RECYCLED?

Yes! The Power Mist bottle is made of plastic which can be recycled under the plastic category #7 of most curbside recycling programs. The packaging box of the Power Mist, is made of PET plastic which can be recycled under category #1. The Refeel cartridge is made from PP plastic which can be recycled under category #5. However, before disposing, make sure to remove the memory card from it. The KUB itself is made of ABS plastic, but since it contains electronic parts, these would need to be disassembled in order to be recycled under the ABS plastic category #7.

WHERE ARE YOUR PRODUCTS MADE?

All our products are designed in the USA and they’re made all around the world. The Power Mist and the Refeel are made in Mexico, as well as the Wall-mount and Floor-stand. The KUB and the Shield are made in China, and the Lanyard is made in South Korea.

IS IT BETTER TO CLEAN YOUR HANDS USING PLAIN SOAP AND WATER?

It depends on your hands. WHO recommends to clean your hands by rubbing them with an alcohol-based formulation, like Touchland formula, as the preferred mean for routine hygienic hand antisepsis if hands are not visibly soiled. It is faster, more effective, and better tolerated by your hands than washing with soap and water.
Although, hand sanitizers are not as effective when hands are visibly dirty or greasy, in that case hand washing with water & soap would be a better solution.

CAN I USE TOUCHLAND MULTIPLE TIMES A DAY?

Sure, use as often as needed, especially at key moments, such as before eating, after using the restroom and after touching objects that are frequently touched by others (doorknobs, pens…).

WHEN SHOULD I SANITIZE MY HANDS?

○ Before, during, and after preparing food
○ Before eating food
○ Before and after caring for someone who is sick
○ Before and after treating a cut or wound
○ After using the toilet
○ After changing diapers or cleaning up a child who has used the toilet
○ After blowing your nose, coughing, or sneezing
○ After touching an animal, animal feed, or animal waste
○ After handling pet food or pet treats
○ After touching garbage
○ After touching objects that are frequently touched by others (doorknobs, public transports, pens, money, products in stores…)

FORMULA

WHY IS TOUCHLAND FORMULATION SO INNOVATIVE?

It helps reduce bacteria on skin killing 99.99% of most harmful germs while keeping your hands hydrated and soft thanks to Aloe Vera. It evaporates quickly and it isn’t sticky. It’s long lasting: it contains 20 times more doses than gel carry-on solutions. Last but not least, it leaves your hands smelling great (comes in 7 delicately scented fragrances).

HOW CAN YOU GUARANTEE THE BENEFITS OF TOUCHLAND FORMULATION?

Our formulation has been tested and successfully passed the following exams: microbiological test (to guarantee our formula kills 99.99% of germs); skin compatibility test (to guarantee that it is dermatologically tested); stability test (to guarantee an expiration date of 2 years once manufactured); hydration test (to guarantee our formula moisturizes your hands).

WHY IS YOUR FORMULA GLUTEN-FREE?

We want it to be accessible for everyone! Although experts believe that gluten can’t be absorbed directly through the skin, if a gluten-containing product touches the mouth or lips, it can be ingested that way. It can happen if you touch your lips after using hand sanitizer. And some people develop skin reactions to skincare products because they also have an allergy to wheat or other grains.

IS THE FORMULA VEGAN?

Yes, it is! None of the ingredients in our INCI are animal-derived.

WHY YOUR HAND SANITIZER ISN’T ALL-NATURAL?

We are not currently a USDA certified organic product. That is something we will look into for the future. That being said, we use the highest quality, all natural ingredients whenever possible.

DO YOU TEST ON ANIMALS?

No, we don’t! All Touchland team members are proud moms and dads of four legged furry babies! We adore animals!

DOES TOUCHLAND FORMULATION CONTAIN HARMFUL INGREDIENTS?

No. Touchland formulation does not contain triclosan or other harmful ingredients. Our hand sanitizer is made to protect our clients’ health, not harm it!

DOES THE FORMULA HAVE AN EXPIRATION DATE?

Yes, our formula has a 2 year expiration date after being manufactured, but we think you’ll go through them so fast that this won’t even be an issue.

WILL OVER-USE OF ALCOHOL-BASED HANDRUBS RESULT IN RESISTENCE?

There is no reported or likely resistance to alcohol-based handrubs.

POWER MIST

HOW MANY TIMES CAN I USE POWER MIST?

Power Mist contains more than 500 sprays. That’s 20 times more than gel pocket size hand sanitizers!

HOW MANY FRAGRANCES CAN I CHOOSE BETWEEN?

Power Mist is a personal accessory and that’s why it comes in 7 delicately scented fragrances: watermelon, forest berry, vanilla cinnamon, mint, aloe vera, citrus, lavender. So it fits everyone’s taste.

ARE TOUCHLAND® SOLUTIONS REFILLABLE?

Power Mist is not refillable because, when refilling our products, there’s a high risk of cross contamination. However, Touchland formulation lasts 20 times more than gel carry on bottles. In our effort to be an eco-friendly company, we are working to create a recycling program to reduce plastic waste & compensate customers that help us take care of the environment by recycling through our program.

CAN I RETURN A USED POWER MIST?

No. As health products manufactured in an FDA approved facility, and due to the high risk of cross-contamination, we are unable to accept returns of used products.

KUB

CAN I REFILL KUB WITH MY CARTRIDGES?

Kub hand sanitizing dispenser’s smart and innovative design is used with specific cartridges called “Refeels”. These cartridges are unique and especially designed for Kub, so they can’t be replaced with generic cartridges.

ARE REFEELS REFILLABLE?

Refeel cartridges are not refillable because, when refilling our products, there’s a high risk of cross contamination. However, Touchland formulation lasts much more than ordinary hand sanitizers. Moreover, Refeel cartridges contain double doses compared to gel and foam cartridges. To refill the dispenser you need to change the Refeel cartridge.

HOW MANY FRAGRANCES CAN I CHOOSE BETWEEN?

KUB works with Refeel cartridges that are unscented. Although, Refeel will come in scented fragrances in the future, so stay tuned!

CAN KUB ONLY BE PLACED ON A COUNTER?

No! KUB comes in 3 different support options: table-stands, wall-mount & floorstand.

WHAT IS THE MEANING OF THE KUB’S DIFFERENT FLASHING LIGHTS?

○ One red flashing light means the Refeel is empty.
○ Two red flashing lights mean the battery is low.
○ Three red flashing lights mean the Refeel is not being detected properly.
○ Four red flashing lights mean “general issue”.

CAN I RETURN A USED KUB?

As health products manufactured in an FDA approved facility, and due to the high risk of cross-contamination, we are unable to accept returns of used products.

SHIPPING & RETURNS

WHO’S IN CHARGE OF SHIPPING MY TOUCHLAND PRODUCT?

In Europe, our only official distributor is L10 Srl. They will handle orders and shipping.

CAN I RETURN A CUSTOMIZED PRODUCT, STILL SEALED?

Customized products are made for specific clients, so they can’t be returned even when sealed and undamaged.

APP

IS TOUCHLAND APP AVAILABLE FOR ALL KIND OF SMARTPHONES?

You can download on Play Store (Android) and APP Store (iOS).

WHY SHOULD I DOWNLOAD TOUCHLAND APP?

So you can take advantage of all the Touchland features and monitor your Kub’s consumption, battery life and water saving in real time.